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Section 2: Where Your Legacy Scheduling System is Failing You

Pain Area                       Legacy Platform Reality
Visibility Limited reporting, inaccurate data – schedules become riddled with errors and take much longer to correct when schedulers don’t have accurate and current information
Communication No automated notifications of changes – poor preparation and errors occur when all involved campus departments aren’t notified of changes
Support With legacy scheduling systems, slow and/or poor responses to customers’ help requests are the norm
Inefficiency Lack of integration and automation and inferior leads to scheduling problems and manual workarounds everywhere
Flexibility The old one-size-fits-all model of legacy scheduling software allows no flexibility for institutions to configure the system to meet their needs
Staff Burden When room requesters can’t input all required information or can’t see available resources, time is lost to fielding emails and trouble shooting
Unhappy Users When the system is difficult to access (e.g., requires individua login) or is too complicated to use, complaints multiply

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