What was it like switching to Series25?

What was it like switching to Series25® Scheduling?

" So, our college has been—university has been—using 25Live since it was R25. And so I came in when it was developed as 25Live, and it was such a huge impact to the university. Of course, everybody struggled at first trying to get on board, but it made things so seamless. It made things less complicated. It was that one universal way where requests were submitted and were granted in an easier, smoother, less complicated, and fair way. It can be so user-friendly. The company itself offers so much support with your account managers. They're willing to do absolutely whatever you need to get you and your team on board. The resources are phenomenal. In your help button, there are so many different resources linked and available in a PDF form where you can actually create your own reference guide to help you and your colleagues and your university access and be able to use the product in an easy way.

"I am now loving the inline editing, which is a new feature. It helps us to not have to go back into the reservation, hit edit, and make those actual updates. We can edit on the front page, and now you can edit your resources and everything. So it speeds up the process and it doesn't slow you down having to click so many times to go back into a reservation to make changes. I love, love, love that.

"What's the other one? I love the fact that images are available. So you can upload images of your actual facilities, of your layouts and diagrams and everything you need, so that when your customers are looking from the front end into 25Live and they're looking for space and seeing if that's going to actually meet their needs, they have a visual, because a lot of people are visual and they want to see it. They can read about it, but seeing it makes a world of difference.

"I am now in love with the automatic emails, being able to schedule your emails. That makes a huge difference in your day-to-day and week-to-week processes. I can schedule to send this email, you know, two weeks earlier and I don't have to—it takes a weight off of you and having to remember to do things. So I can schedule to go ahead and do it. Hey, send this two weeks after the event. Here's my customer service satisfaction survey. So again, it helps with our day-to-day processes and it allows you to just move smoother and more efficiently."