What was it like switching to Series25?

What was it like switching to Series25®?

"It was blessedly, painless. It was far better than I could have ever imagined. Having done some different integrations in the past, I expected pain and suffering. It was so well organized from the end of CollegeNET. We had so much support. Our hands were held the entire way. It could not have possibly gone better. I'm still amazed to this day how well it went."

Would you recommend Series25 to other universities?

"Good heavens, yes. I don't know if I can say this or not, but I'm gonna say it. You can edit that later, but having been, with EMS for many, many years, I couldn't imagine going with anybody else. The conversation started, they progressed, the decision was made. Took a little longer than I would've liked at our end. But in the end, yes, CollegeNET is the way to go. I'd recommend it to anybody and everybody. Customer service has been outstanding. It is responsive, it is immediate. We don't get the pat answer of 'go check the database and get back to us.' We get real people, real responses in an incredibly short period of time. We never feel like we're left in the lurch. We always feel like we're well cared for by customer service.

"We were EMS customers for over 20 years, and although at the time it was good, they simply weren't providing the support and the, enhancements that we wanted, everything was more money for small services. It simply had outlived its usefulness, so we began looking for another provider. We were looking at CollegeNET's 25Live. The conversation started, and again, I wish we'd made the change, much, much sooner, in the past or earlier in the past. EMS, the previous provider for our scheduling needs just simply wasn't growing. It wasn't evolving, it wasn't enhancing to meet the needs of today's scheduling requirements.

"I guess the only thing I can say is thank you, again, that it was so much easier than I ever imagined. And, if I can say something from an internal side, we have, we have frenemies in the organization, we have naysayers and we fully expected to, for people to find fault with our decision. That has not happened. We've had nothing but good results. We've had nothing but good comments and good feedback from everybody across campus. The internal resistance that I fully expected, even if it was make believe, just to find a reason, to be irritated, irritated about something wasn't there. We've had nothing but positive student staff, 'cause you know, providers of all sorts, everyone has been on board with with our decision for switching to CollegeNET. Part of it was keeping them included in the beginning and not doing this in a bubble. We had everybody at the table to begin with. We had everybody's concerns upfront. We had training for everybody, just a small group online, in person. And I believe that, as well as just ease of use of the product, it's very user friendly. It's easily navigated and people just, are able to adapt to it and not need a lot of handholding along the way."