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Coming Back to 25Live

Jaime Dennison & William Bynum, Norfolk State University

" So, when we left we thought that we were getting like a whole package, and then we quickly found out that it was not as user-friendly as we thought it would be. The scheduling, it wasn't efficient, and we just, we had a lot of issues."

Was it relatively straightforward coming back to 25Live?

" Yes."

What has been your experience with our customer support team?

"  They're amazing They are. If I don't get someone on the phone, because we're on the East Coast, so it's really, it's usually easier to email and Shauna responds back so quickly. Like, everybody on the team, even if we put in a ticket we get answers within 24 hours. So even if it's, like, an emergency, I'm like, 'Okay, well, we know we'll hear something back pretty quickly.'"

Would you recommend 25Live to other schools?

"  Yes, and I've actually recommended to a few other universities who are interested in joining the Series products as well, as now that you've added Connect25, so a lot of us are trying to bridge that gap to make our lives a lot easier. So, we have been talking to other organizations that say, 'Hey, you should jump on the bandwagon with us.'"