What was it like switching to 25Live?

What was it like switching to Series25® Scheduling?

" Oh, wow. It, I was there from the very, very beginning. And it was, intimidating, the whole process. In addition to that, I was also very new to the role, so I came in, with a lot of new expectations and a lot of new things, that were thrown at me. We're about a year and a half into using 25Live, and I can't tell you how important that has been to our campus. It has brought, a cohesion that we didn't have before, and I think that has a lot to do with how we were introduced to the product, how our hands were held throughout the whole process, because we needed that. And we received the support and the encouragement that we needed, to really make this, an implementation that was able to be brought to the entire campus. So that was, made it so easy, and it made it really stress-free."

What has been your experience with our customer support team?

"Oh, that has been hands down, I was just talking about this, right now during lunch always available I don't think that we've ever waited twenty-four hours to get a response. I don't, I don't think a question has never been asked. If the person that we contacted was not able to answer a question, we certainly got into the person that was able to help us navigate whatever the issue was. So, customer support, compared to the other system that we had, I mean hands down, has been really just really great, very reliable as well. Yeah."

Would you recommend 25Live to other schools?

"Oh my God, yeah, absolutely. Hands down. As I said, it has brought a cohesion, to our campus. I'm with Georgia State University, so we work across five campuses, and all five campuses are able to utilize this system. So, there's a way that we are able to communicate that we've never had before. So, I think that is definitely a top priority for me in terms of talking to other people about it, especially with a bigger campus like ours. I would say that it is the system that really brings a unity to campus in terms of everything that we're trying to do for students, for our departments, and for our external clients as well. It makes it super easy."