What Real Schedulers Say About Switching Platforms

It’s been a game changer for the entire campus!

Implementation was very thorough. We were in very capable hands with the CollegeNET technical team, and, of course, there’s the smooth integration with Workday. All data updates are automatic and fast. Information is current within minutes, so we don’t have to think about administrative fixes anymore.

This is also why I wanted to go with CollegeNET. I wanted a way out from having to know everything. I wanted someone else to set it up, and say, ‘Okay, here go you, Gina. Use your product.’ That’s exactly what I got from their integration team.

Once we implemented 25Live, people were thanking us for how simple the process was.

Wow! That is awesome service! Thank you!

I have to add that CollegeNET’s customer service has been great,” Ms. Roth said. “We’ve had fantastic response times from Customer Service, although we really haven’t had much need to contact them.

The biggest thing has been how great the customer service is. This was a big sticking point for us after our experience with our previous vendor. Beginning with the implementation (which was fantastic!), CollegeNET has always made us feel like the University is valued and listened to. Our perspective on how we need to use the system is never minimized. We always get a quick response from the CollegeNET Support team, and they dive into our instance and resolve the issue without delay.

It was such a smooth transition to 25Live. Our CollegeNET Account Manager was always available, and online support has been outstanding. We get lightning-fast responses from real, live people with in-depth answers. I cannot emphasize enough how much I appreciate [their] swift responses to our questions! Sooo much better than EMS!

My office has changed. My workflow has changed. Staffing is reduced. Before 25Live, I needed so much student support, which increased errors. Now, everything I need is in 25Live…. Planning is so much easier and more efficient because everyone can see what others are doing, and changes are visible immediately…. When we went live, our whole day was calm and pain free.

Once we implemented 25Live, people were thanking us for how simple the process was. They were so excited to see how easy the reservation process was. We’re now realizing we have a lot of flexibility to accommodate schedulers needs, such as Object Security and assignment policies for individual groups.

I wish we had adopted 25Live much earlier; It has cut our time in half! It’s so intuitive – the system prompts requesters and provides images to help them schedule in a location they haven’t seen. It helps event planners think about what they need for their event. It can standardize set ups and give students options to choose. Students can even attach a poster for their events for automatic approval. Stakeholders can pull up current information on their phones – custodians have all the specifics they need to set up, even if the original plans have changed. The system prompts people to plan ahead and be responsible for their information. We’re able to do our jobs better because it asks the questions we need to know and removes stress on both sides.

There used to be so much I had to do manually. Now, instead of generating and sending out multiple reports, I get them automatically delivered to me. And, instead of manually creating and distributing room cards to administrators in each building, I can now rely on 25Live to do it for me. I don’t have to go into the system to make updates when things change; all stakeholder departments are notified — it’s all automated. And it’s so much more user-friendly and intuitive.

You know when something is so easy, you think you must be doing it wrong? That’s exactly how I felt…. I’m used to sitting and importing all the 1000-1500 spring courses over about three hours. With LYNX (the Series25 SIS interface), I was done in less than five minutes. I was completely floored. You just select a semester, push it through, and poof—it’s done! It’s truly night and day.