Let's Talk About Customer Service: What Does Excellent Support Feel Like?
- Customer service ranks among the top three reasons institutions are changing their scheduling software, according to our nationwide survey of colleges and universities.
In a world where software dominates nearly every aspect of our professional and personal lives, a responsive and skilled support team can make all the difference in how we perform in our jobs. For higher education institutions, event managers, and facilities administrators, having a reliable, responsive, and genuinely supportive software partner is not just a luxury—it’s an absolute necessity. Let’s dive into why CollegeNET’s customer service is considered the industry’s gold standard… and how it’s impacting customers’ lives.
The Importance of Exceptional Customer Support
Imagine this: you’ve just transitioned to new scheduling software, and you have a question. Do you bounce between automated responses, helplessly waiting for a callback, or do you get immediate, real-time assistance from a knowledgeable human being? For many professionals, the latter feels like a dream. But for CollegeNET customers, it’s what they’ve come to expect.
- 90% of schools we surveyed rated CollegeNET customer support as "outstanding"
CollegeNET has garnered praise for the speed, expertise, and customization of its support. Institutions who have switched to CollegeNET’s Series25® scheduling consistently cite customer support as one of the top three reasons for making the leap. This level of service isn’t just about fixing problems—it’s about creating a relationship of trust and support that empowers users to fully harness the software’s potential.
Learn more about what makes CollegeNET support and professional services unique
Real Stories, Real Impact
Sometimes, the best way to understand the power of great customer service is by hearing it directly from the people who’ve experienced it. Facilities Manager at the University of Hartford, Leonard Bretton, captures this sentiment perfectly:
There’s no way I would have been able to do this with any other software. The responsiveness of CollegeNET staff and the turnaround time of new functionality has blown my mind. I send a request on Monday; I have it on Tuesday afternoon. It has been amazing to watch.
This kind of responsiveness transforms what could have been a frustrating, unmanageable situation into a seamless, empowering experience. It reflects a company culture that values listening to its clients’ needs and acting on them promptly.
The Transition to 25Live: Smooth and Stress-Free
Switching to a new software platform can feel daunting, but CollegeNET has redefined what a smooth transition looks like. Noel Ponder, Manager of Conferences and Event Services at Carleton College, recalls:
It was such a smooth transition to 25Live. Our CollegeNET Account Manager was always available, and online support has been outstanding. With our old system, tech support was typically unresponsive. But with 25Live, we get lightning-fast responses from real, live people with in-depth answers.
The difference here is clear: CollegeNET’s commitment to its customers doesn’t stop at onboarding. It continues long after the initial implementation, ensuring that users feel supported and confident in their use of the software.
Yes, switching your scheduling software can be easy! Here's How
Tailored Solutions for Unique Needs
One size does NOT fit all—especially in the world of scheduling and event management. CollegeNET recognizes this and goes the extra mile to tailor its solutions to the unique needs of each institution. Marion Brown, Director of University Facilities and Events Scheduling at the University of Montevallo, shares her experience:Learning new software can be intimidating, but Tanya, CollegeNET’s implementation and training consultant, rocked our world! She clearly understood our university and its workflow, and she customized our instance to meet our needs exactly.
This level of personalization ensures that clients not only adopt the software but also thrive with it. It’s about understanding the nuances of each organization and providing tools that align seamlessly with their operations.
Building Trust Through Consistency
What makes CollegeNET’s customer service so memorable isn’t just the speed of their responses or the depth of their solutions—it’s the consistency with which they deliver these experiences. As Beverly Roth, Director of Facilities Scheduling and Events at the University of Findlay, puts it:
We’ve had fantastic response times from CollegeNET’s Customer Service, although we really haven’t had much need to contact them.
This consistency builds trust. Clients know they can rely on CollegeNET not just in moments of crisis, but whenever they need guidance or support. Over time, this creates a partnership that feels less like a vendor-client relationship and more like a collaborative effort toward shared goals.
Why Customer Service Should Be a Deciding Factor
When choosing software, features and functionality often dominate the conversation. But as these testimonials show, customer service should be an equally important factor in the decision-making process. The right partner doesn’t just provide software—they provide peace of mind. They ensure that their clients feel heard, valued, and equipped to succeed.
Take the Next Step
If you’re ready to experience what truly exceptional customer service feels like, it’s time to consider CollegeNET. Whether you’re transitioning from outdated software, looking for a more responsive solution, or simply want to be part of a community that values you as a partner, CollegeNET’s Series25 Scheduling is the answer.
Learn how easy it is to switch to Series25
With a great customer service team behind you, the job becomes a pleasure! Choose CollegeNET and discover the difference.