2022 CollegeNET User Conference
July 19-21, 2022 • A Virtual Event
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Q. I asked for a bill, can I now change it to pay with a credit card?
A. Yes, pay your invoice with a credit card online at: http://corp.collegenet.com/invoicepayment.html

Q. How can I get a receipt for my online payment?
A. Your registration confirmation email includes the amount paid and acts as your receipt. If your accounting department requires something additional, contact uconf@collegenet.com


Q. If I have special access needs, what should I do?
A. If you have stated these needs on your registration form, we have been alerted and will do our best to accommodate. If you did not state them on your registration form, please contact uconf@collegenet.com.

Q. What accessibility tools are you using for conference sessions?
A. We are leveraging built-in Zoom capabilities to provide assistance to attendees.

  1. For full information about Zoom accessibility, go here.
  2. For info specific to closed captioning and live transcription, go here.
  3. To enable subtitles when you have joined a session:
    • o    Click “Live Transcription”
    • o    Click "Show Subtitles"


Q. Are training class substitutions permitted?
A. Yes, if you would like to substitute a training class attendee for another, contact uconf@collegenet.com

Q. What is your registration and refund policy?
A. All current CollegeNET customers are invited to attend the conference and optional training classes. By registering, you agree that you are a user of our products and services in good standing. You agree that your name as an attendee may be published. However, no list of attendees may be used for any commercial purpose by a third party. You agree that images, audio, or video of you recorded by CollegeNET may be used for educational or conference promotional purposes and you agree to receive informational emails about the conference and optional training classes if applicable.

Training class cancellations can be made in writing and submitted by email. Full refund will be made only when you cancel not less than seven days prior to the first day of the class. No refunds or invoice recalls will be issued for notifications made after this date.

Q. Are there exceptions to your cancellation policy?
A. Exceptions are made on a case-by-case basis involving situations of personal or family emergency.


Q. I have registered for a pre- or post-conference class. When will I receive more information about the class?
A. Within a day or two of submitting your registration for the class, you will receive a confirmation with some additional details about the class via email.

Q. Who should I contact if I have a question about the class I have registered for?
A. 1) For Scheduling track training classes contact: training@collegenet.com
      2) For Admissions track training classes contact: jeblen@collegenet.com


Check out our FAQ, or contact us at uconf@collegenet.com!